Overview
Our returns and refund policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a the proof of purchase. There are certain situations where only partial refunds are granted:
1- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
2- Any item that is returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, please contact us at info@glowaxlb.com..
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@glowaxlb.com and send your item to Mastita Jbeil 4507, Lebanon.
Need help?
Contact us at info@glowaxlb.com for questions related to refunds and returns.
